Rip-off, once there are problems they ignore you
It worked fine until the Chinese government decided to block most VPN traffic out of China in November 2014, so it had been necessary to find technical solutions around the Chinese blocking attempts. Many other VPN providers have implemented such solutions but these guys here didn’t bother, and would not refund the money for the now useless bandwidth either. All you get is a standard automated email reply saying one should "use their US based servers" as others won’t work. Of course their US servers don’t work either from China, it’s just a lame attempt to shift the blame to the consumer when clearly the fault is with them for not adapting their set-up to deal with the situation (which by the way is not hard for an IT professional, but it requires that the VPN provider makes a few adjustments on the server side).
No response to refund requests, and of course Apple won’t refund purchases after 90 days either. Tough luck if you bought one year’s worth of bandwidth or a data package that now can no longer be utilized.
Stay away from these guys, they don’t have customer service. Spend your money on providers that maintain at least a customer service hotline and have a clear refund policy. And don’t believe all these „Woooow“ „Greeat“ „I love it“ reviews, they are most likely fake. Try to use this provider in China or any other place that has internet censorship, and your enthusiasm will quickly disappear.
I’d give zero stars for the lousy customer service if I could.
Asiatrader about
VPN Fire for iPhone & iPad - Protect Wifi Hotspot Privacy & Data Security